Privacy Statement
Effective Date: 01/10/2025
The Towers of Eden ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Statement explains how we collect, use, and disclose your personal information when you visit www.towersofeden.com (the "Website") and when you interact with our store.
By using our Website, you agree to the collection and use of information in accordance with this Privacy Statement.
1. Information We Collect
We collect personal data when you interact with our Website, including when you make a purchase, sign up for newsletters, or use certain features. The types of personal data we collect include:
- Name
- Email address
- Billing and shipping address
- Payment information (processed by third parties like Stripe)
- Device information (such as IP address, browser type, operating system)
- Cookies
2. Cookies and Tracking Technologies
We use cookies and other tracking technologies to enhance your experience on our Website, including for analytics and to process transactions. Cookies are small data files that are stored on your device to track your activity.
When you first visit our Website, you will be prompted with a cookie consent popup. You can choose to:
- Accept All Cookies
- Reject All Cookies
- Customise Your Cookie Preferences (to allow or block specific types of cookies)
Types of Cookies We Use
- Necessary Cookies:
These cookies are essential for the operation of our Website and cannot be switched off in our systems. They are usually set only in response to actions you take, such as setting your privacy preferences, logging in, or completing a transaction.
Examples include cookies used by Stripe to process payments.
- Analytics Cookies:
These cookies allow us to track and analyze how users interact with our Website, which helps us improve its functionality and user experience. We use Google Analytics for this purpose. These cookies may collect information like IP addresses, browser type, and pages visited. This data is anonymised.
- Functional Cookies:
These cookies allow our Website to remember choices you have made in the past (such as your language preference or region), so we can provide a more personalised experience.
- Advertising/Targeting Cookies:
We may use these cookies to track your browsing habits and serve personalized ads. These are typically set by third-party providers.
3. How We Use Your Information
We use your personal data for the following purposes:
- Processing transactions:
To process your orders and payments through Stripe and ensure secure transactions.
Examples include cookies used by Stripe to process payments.
- Analytics:
To monitor and analyze website usage with Google Analytics, helping us improve the Website and our services.
- Communication:
To communicate with you about your order, updates, or marketing if you opt in for newsletters.
- Legal Obligations:
To comply with applicable laws and regulations and to resolve any disputes.
4. Third-Party Services
We use third-party services to help operate our Website, including payment processors and analytics providers. These third parties may collect, use, and store your data in accordance with their privacy policies. Here’s a breakdown of some of the third parties we use:
- Stripe:
A payment processing service that handles your payment information securely. For more information, please refer to Stripe’s Privacy Policy
- Google Analytics:
A service that tracks and reports website traffic. Google Analytics collects information anonymously and reports trends without identifying individual visitors. For more information, please refer to Google’s Privacy Policy
We encourage you to review the privacy policies of these third-party services for more information on how they handle your data.
5. Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Statement, including for legal, accounting, or reporting requirements. If you wish to request the deletion of your data, you can contact us using our data protection contact form.
6. Your Rights
Under applicable data protection laws, you have the following rights regarding your personal data:
- Right of Access:
You can request a copy of the personal data we hold about you.
- Right to Rectification:
You can request that we correct any inaccurate personal data.
- Right to Erasure:
You can request the deletion of your personal data.
- Right to Restrict Processing:
You can request that we limit how we process your personal data.
- Right to Object:
You can object to the processing of your personal data for certain purposes (e.g., marketing).
- Right to Data Portability:
You can request to receive your personal data in a structured, commonly used format.
To exercise any of these rights, please contact our data protection team.
7. Security of Your Information
We take reasonable steps to protect your personal data from unauthorized access, use, or disclosure. However, please note that no data transmission over the internet is completely secure. We cannot guarantee the security of data transmitted to or from our Website.
8. Changes to This Privacy Statement
We may update this Privacy Statement from time to time. When we do, we will post the revised version on our Website and update the Effective Date at the top of this page. We encourage you to review this statement periodically.
9. Contact Us
If you have any questions or concerns about this Privacy Statement, or if you wish to exercise any of your rights, please contact us regarding privacy and data protection.